• Welcome
• About Waltham Forest
• About Ascham Homes
• The roles
  • Job Description and Competency Deputy Chief Executive
  • Person Specification - Deputy Chief Executive
  • Job Description and Competency Head of Asset Management
  • Person Specification - Head of Asset Management
  • Job Description and Competency - Head of Customer Services
  • Person Specification - Head of Customers Services
  • Terms and Conditions of Service
• Recruitment Process
• How to apply

Person Profile/Specification

It is essential that in your written application/CV you give evidence of examples of proven experience in each of the following selection criteria listed in “Experience and Qualifications” and “Skills, Knowledge and Understanding” of the Person Specification.


These responses will be further developed and discussed with those candidates invited for interview, together with the other criteria listed.


Qualifications


• Educated to degree level or equivalent.
• Management/Professional qualification e.g. IOB, RICS or equivalent qualification.
• Membership of a relevant Professional body.
• Evidence of continuing professional development.


Experience


Senior management experience, preferably within social housing, to include:
• Managing staff
• Managing budgets
• Strategic planning and implementation
• Managing performance
• Communicating effectively and appropriately in writing and orally across all levels both internally and externally


Technical Skills


• Knowledge of government policy regarding social housing and decent homes.
• Tendering and evaluation of partnership contracts, followed by quality assurance of arrangements and activity.
• Modern methods of procurement including OJEU procedures.
• Performance monitoring techniques.
• Housing legislation with particular reference to repairs, maintenance and programmed works.
• Construction processes.
• Developing strategies for maintenance, environment, local regeneration and employment.
• Ascham homes policies and procedures.
• Public sector procedures, processes and sensitivities.
• Managing and controlling budgets.
• Processing and analysing complex data.
• Effective chairmanship of meetings.
• Effective presentation skills.
• IT literate and particular familiarity with Microsoft Office inc: Word, Excel, PowerPoint, Access.


Leadership and Management


• Providing inspirational leadership.
• Motivating others to achieve and deliver.
• Developing individuals and teams.
• Providing coaching, training and guidance.

• Delivering services within Equal Opportunities/Diversity framework.
• Applying Health & Safety, Customer Care and Communications policies appropriately throughout Asset Management.
• Managing fairly without bias or preference.
• Delivering large and often complex building improvement projects with appropriate resident involvement through highly developed and high achieving, competent teams.


Commercial, Analytical and Intellectual


• Thinking creatively and removing obstacles to achieve desired outcomes.
• Demonstrating thorough knowledge of social housing matters affecting and impacting on Ascham Homes. Advising on, disseminating and acting upon these matters as appropriate.
• Managing budgets, maximising value and minimising expenditure through efficient management of resources.


Performance Management


• Performance monitoring techniques including BVPIs, KPIs and National PIs.


Equalities and Diversity


• Champions the furtherance of staffing and service delivery without discrimination or prejudice;
• Challenges behaviour and systems, which are negative to disadvantaged groups and seeks to bring about corrective action.


Communication


• Demonstrating advanced communication skills and using approach and style relevant and appropriate to audience/recipient.
• Timely submission of written reports.
• Strong presentation skills and ability to promote the Company to a range of individuals//organisations.
• Ability to build and facilitate strong internal team relationships and corporate working.
• Strong written and verbal communication skills.


Customer Service


• Placing the needs of the customer at the core of all activities within Asset Management by demonstrating customer involvement and customer satisfaction.
• Attending evening meetings and events as required.
• Experience of achieving excellence in delivery of service and commitment to continuous improvement.
• Ability to reflect and recognize the needs of all groups within society and particularly those who are inherently disadvantaged or deprived.


Personal Qualities


• Achieving conclusions and satisfactory outcomes.
• Demonstrating proactivity and positivity as integral ingredients of style and approach.
• Demonstrating ability to convince others of validity of activity/activities and building commitment as a result.
• Demonstrating enhanced negotiation skills which enhance the likelihood of disputes/differences being resolved/agreed in Ascham Homes’ favour.
• Willingly embraces change and acts as advocate for application of new approaches and methods.

April 2010



No job profile can cover every issue which may arise within the post at various times and the job holder is expected to carry out other duties from time to time.