• Welcome
• About Waltham Forest
• About Ascham Homes
• The roles
  • Job Description and Competency Deputy Chief Executive
  • Person Specification - Deputy Chief Executive
  • Job Description and Competency Head of Asset Management
  • Person Specification - Head of Asset Management
  • Job Description and Competency - Head of Customer Services
  • Person Specification - Head of Customers Services
  • Terms and Conditions of Service
• Recruitment Process
• How to apply

Person Profile/Specification

It is essential that in your written application/CV you give evidence of examples of proven experience in each of the following selection criteria listed in “Experience and Qualifications” and “Skills, Knowledge and Understanding” of the Person Specification.

These responses will be further developed and discussed with those candidates invited for interview, together with the other criteria listed.


Experience and Qualifications


• Substantial senior management experience in social housing, including budget management / control of a large budget.
• Experience of management at a corporate level.
• Demonstrate a track record of achievement in improving services to customers.
• Successful management of significant staff and financial resources.
• Evidence of policy and strategic planning, that made a difference.
• Degree standard qualification or equivalent.
• Must promote staff development and training opportunities.
• Experience of leading a customer focused service and commitment to customer involvement.
• Evidence of continuing professional development.
• Relevant post graduate, management or equivalent qualification – would be an advantage.
• Proven evidence of leading successful improvement and organisation change in a multi million £ organisation. Along with proven experience of achieving challenging targets and objectives.
• Up to date experience of housing strategy initiatives.


Skills, Knowledge and Understanding


• Knowledge and understanding of social housing and decent homes and related government policies.
• IT literate with a thorough understanding of the business implications of developing IT systems to achieve efficiency. (Competent user of Microsoft Office inc. Word, Excel, PowerPoint)
• Manages the change process through others
• Recognises and manages conflicting goals of the Company and key partners.
• Solves problems through collaboration
• Negotiates effectively to influence complex strategies
• Effectively builds, manages and leads relationships and partnerships
• Keenly aware of best practice innovation in customer service relevant to social housing, and a detailed knowledge of innovation in either housing management or asset management, and a sound general knowledge of the other.
• Financially literate at a senior management level – able to prepare budgets, manage and control them, identify financial risk factors and put in place effective control mechanisms, lead VFM and efficiency reviews and produce effective results.


Leadership and Management


• An inspirational and motivational leader that inspires staff to work effectively, both individually and as a team in a changing environment. Develops and empowers staff at all levels
• Keen to ensure that Ascham Homes’ Health and Safety, Customer Care and Communications policies are understood and applied as appropriate for this job level.
• Committed to ensuring that services are delivered within an Equal Opportunities / Diversity framework
• Proven track record of dynamic and effective leadership of a diverse organisation
• Possess the authority, presence and integrity to command respect from members and colleagues within the Company and external contacts.
• Understanding and ability to work as a flexible team member, contributing to a wide range of corporate challenges.
• Is prepared to commit to and implement a team decision without procrastination.
• Takes responsibility for individual and team development and provides necessary coaching, training and guidance to staff.
• Uses own time and that of others effectively.


Business Acumen


• Commercial awareness and the ability to analyse complex information with clarity and make objective decisions.
• High level skills in strategic and analytical thinking and ability to make good business decisions.
• Project and risk management skills.
• Recognises the financial implications of decisions and actions.
• Negotiates good solutions to problems for Ascham Homes benefit
• Considers a range of options as well as risks and constraints before making a decision.


Performance Management


• Evidence of developing and managing performance standards that enable successful achievement of the organisation's business plans and objectives
• Evidence of achieving challenging targets and objectives
• Actions produce positive results
• Demonstrates a clear vision for performance excellent


Communication


• Strong presentation, written and verbal communication skills and promotes the Company to a range of individuals / organisations.
• Builds and facilitates strong internal team relationships and corporate working.
• Strong written and verbal communication skills.
• Expresses self clearly in a variety of settings both internally and externally, including the use of information technology.
• Persuades and influences others in order to gain agreement, win support and transfer ownership of ideas.


Customer Service


• Experience of achieving excellence in delivery of service and commitment to continuous improvement.
• Reflects and recognises the needs of all groups within society and particularly those who are inherently disadvantaged or deprived.
• Placing the needs of the customer at the core of all activities by demonstrating customer involvement and customer satisfaction.


Personal Qualities


• Demonstrates high standards of personal resilience and integrity.
• Works capably under pressure and public scrutiny and delivers results to tight deadlines.
• Strongly committed to high quality services.
• Flexible in approach to working hours. Evening meeting and events attendance required.
• Actions produce positive results.
• Prepared to be held accountable for own decisions.


Equalities and Diversity


• Champions the furtherance of staffing and service delivery without discrimination or prejudice.
• Challenges behaviour and systems, which are negative to disadvantaged groups and seeks to bring about corrective action.

June 2010


No job profile can cover every issue which may arise within the post at various times and the job holder is expected to carry out other duties from time to time.