• Welcome
• About Waltham Forest
• About Ascham Homes
• The roles
  • Job Description and Competency Deputy Chief Executive
  • Person Specification - Deputy Chief Executive
  • Job Description and Competency Head of Asset Management
  • Person Specification - Head of Asset Management
  • Job Description and Competency - Head of Customer Services
  • Person Specification - Head of Customers Services
  • Terms and Conditions of Service
• Recruitment Process
• How to apply

Dear Applicant


Thank you for your interest in these critical and exciting appointments for Ascham Homes, the Arm’s Length Management Company for the London Borough of Waltham Forest.


The next few years will be challenging for all housing organisations and Ascham Homes is no different. If there is an exciting time to join us it must be now. With our new Chief Executive now in post, we are about to embark on a major transformation in how we operate and how we deliver our services for our tenants and the wider community of Waltham Forest.  

Joining as our Deputy Chief Executive, a newly created post, you will get a unique opportunity and the freedom to influence, develop and implement high quality and innovative operational services and help shape and deliver an organisational wide change programme. As the new Head of Asset Management you’ll be empowered to build an extremely competitive team that delivers high quality services while driving up customer satisfaction. As Head of Customer Services you’ll be entrusted to deliver first class customer services which focuses on there needs of our tenants and their families.


As corporate team players you will bring us your ability as strategic managers, successful track records of delivery and the experience to make a significant contribution and impact across the organisation as a whole.


Do this and you will help us make a real step change in the lives of our tenants and their families who live in our 12,000 homes. You will also get the commitment and determination of our key stakeholder to make a lasting impact on our Borough, including the active participation in its wider regeneration and development.


If you are looking for an opportunity to contribute to an ambitious organisation and feel you could help us deliver customer services to our tenants, whilst putting housing at the heart of Waltham Forest then we want to hear from you.


We look forward to your interest and application.


Yours sincerely





Madeliene Forster                                                               
Chief Executive  



Paul Lowenberg
Chair of the Board  



Councillor Marie Pye
Cabinet Member
Housing and Development Introduction